Terms & conditions

BOOKING PROCEDURES

Once you have chosen your journey, please read these terms and conditions, as your booking is subject to the terms listed below. A contract is entered into, once we receive your booking form and deposit.

DEPOSITS & PAYMENT

In order to secure your booking, we require that a deposit is paid within 10 days after the reservation.

If you are booking  30 days before the journey starts, we require that you make full payment by bank transfer or through PayPal

All payments must be in Euros unless otherwise agreed.

The remaining balance must be received no less than 30 days before the start of the journey. We will send you an email reminder 40 days before the journey starts with instructions on how to pay.

REFUNDS

If you need to cancel your journey, you may do so 30 days or more in advance of the start date. You will receive a full refund of any amount paid, minus any administration and bank transfer fees that we incur to send the money back to you.  If you find that you cannot attend a journey within 20 days of the start date, we cannot refund the deposit, but we will save it toward participation at a later journey date within 12 months of the original date.  Once a journey date is changed/rescheduled, you cannot use the 30 day notice option for a refund.

CHANGES AND CANCELLATION POLICY

While Soul Journeys always strives to provide our guests with the highest quality service and with a travel and tour description that is as accurate as possible, by signing this agreement, the Client states that they understand and accept that changes in the itinerary, the accommodations and/or any other facets of their journey may occur due to unforeseen circumstances and/or events that are beyond the scope of our influence.

Soul Journeys reserves the right to make changes in the itinerary, the accommodations, the transportation services, the rates, or any other arrangements, if these changes are necessary and unavoidable. Soul Journeys commits itself to provide reasonable substitutes for similar monetary values without compensation, but accepts no liability for a decrease in travel pleasure, if such changes occur.

If and when changes occur during the preparation and/or at the time of the reservation, Soul Journeys will inform the Client immediately. If changes occur after the reservation has been confirmed, Soul Journeys will inform the Client as soon as is reasonably possible.

If changes occur because of other reasons than those that are beyond our control, like war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events, the Client will have the right and the possibility to make one of the following choices: a) accept the changes as they are applied by Soul Journeys, or b) purchase another, similar tour at a comparable value, or c) cancel the reservation and obtain a full refund.

Soul Journets is not liable for any charges that may occur when changes beyond our influence and control are made in travel arrangements, such as time and/or date of departure; flights; or other forms of transportation.

PHYSICAL STATE, AGE AND PARTICIPATION

All Clients are required to determine if their physical condition is adequate for the requirements of the itinerary they wish to book for. Travelers who are older than 60 years of age may be asked to provide evidence of medical fitness to travel, before their reservation is confirmed.

Soul Journeys does not allow any underage person (18 years of age, or less) to travel with us, unless they are accompanied by at least one parent or legal guardian who accepts full responsibility for the minor.

Soul Journeys reserves the absolute right to decline any reservation on any grounds. Clients or prospective clients acknowledge and agree to accept the authority of Soul Journeys staff and members of the management team, employees, guides, tour leaders and agents, while travelling with Soul Journeys. If any of these authorized personnel members determine that any Client engages in any type of disruptive behavior, challenging or threatening the well-being, safety, comfort and travel enjoyment of the other passengers, the Client may be excluded from the entire or the remainder of the tour. If and when this happens, the Client will not be eligible for a refund.

In case the Client should become sick or incapacitated, Soul Journeys will make all the necessary arrangements it sees fit to aid the Client in the best possible way. The Client will be fully responsible for the financial cost of any such arrangements..

ILLNESS OR DISABILITY

At the time of making the reservations with Sou Journeys, the Client is required to present full disclosure of any medical, physical or mental disability they may be affected with, as well as any medical treatment they may be under and medication they are taking, and is fully responsible for doing so.

Failure to fully or partly disclose any such conditions will constitute as breach of contract and will result in the exclusion of the Client from the tour, in which case all payments made will be forfeited.

If and when travel by boat is included in the tour, the Client will be required to make it known to Soul Journeys if they aren´t able to swim. Not being able to swim will not result in cancellation of the reservation, or exclusion from the tour, but will allow and obligate soul Journeys to take the proper safety measures to protect the Client from harm.

RISK ASSESSMENT AND ACCEPTANCE

Clients who take part in any tours and other events organized by Soul Journeys acknowledge that they understand and accept that exposure to natural and environmental elements and an increased risk of bodily harm are an integrated and inherent part of the itinerary.

The Client accepts and understands that taking part in these activities and events could result in personal physical and/or mental injury, paralysis, death and/or damage to personal property; that such risks are an integrated part of the tours and events they participate in and that they voluntarily and willfully engage in these activities and events at their own risk.

The Client takes full responsibility for any accident or injury affecting their health, their physical and/or their mental condition and releases Soul Journeys from any accountability or liability in the event of such accidents or injuries.

By signing up to our journeys you agree to our refund / cancellation policy.